FAQS

FAQS

Do I get to choose who I hire?

Yes! You tell us what your family needs and we’ll send you resumes and personalized letters from a selection of pre-screened Nannies that we feel will be a good fit. You review the resumes and letters at your leisure and let us know who you’d like to meet, then we’ll coordinate your meeting. The final decision is up to you. We believe whole-heartedly that families should love the Nanny they hire, so we don’t draw up a contract until you’ve offered them a position with your family.

Will the Nanny drive?

If you want a Nanny that drives, you’ll get a Nanny that drives! Roughly 60% of the Nannies we recruit drive. We recommend that the Nanny is provided with a car for her duties. If you expect the Nanny to drive their own car, you’ll be responsible for reimbursing mileage and wear and tear.

Is the agency fee a one-time fee or do I have to pay every year?

It’s a one-time fee for each Nanny, which is paid before the Nanny starts working with your family.

Can I hire a Nanny for just a few weeks? What is the cost?

Absolutely! The agency fee for the first month is $1000 and then $750 per month thereafter, for up to 12 months.

How much do The Nanny Solution Nannies make?

Nanny hourly rates vary by city. The Nannies are typically seeking between $20-35+ gross per hour, depending on their experience, level of education, and what their roles and responsibilities with the family will be.

Do I pay the Nanny directly or does their pay go via the agency?

You pay the Nanny directly.

Is there a fee to register for The Nanny Solution?

Yes. All applications are subject to a non-refundable launch fee of $399 + tax in Vancouver, Calgary, Toronto and Ottawa; and $499 + tax for other Canadian cities. This fee will be charged once the application form is received and before we start our comprehensive Nanny search on your behalf.

Does The Nanny Solution provide payroll services?

We sure do! All full-time permanent placements (12 months or longer) include payroll services free of charge from a professional payroll company for up to one year. This can be extended for an additional fee.

What happens if the Nanny quits or I let them go?

If the Nanny resigns within the first three months or you decide to terminate their contract, we will replace them for free.

How long does it take to get a full-time Nanny?

The process takes between 2 and 8 weeks, on average, and depends on several factors unique to your family (i.e. where you live in relation to the Nanny, whether you need a Nanny who can drive, the ages of your children, special needs requirements, salary offered, etc.).

Are there any additional costs associated with hiring a Nanny?

Nannies are considered employees by Revenue Canada, which means you must hire them as employees and contribute to their Canada Pension Plan (CPP), Employment Insurance (EI) and Worker’s Compensation. On top of the gross salary, factor in approximately an additional 8% in BC, 7% in Alberta and 10% in Ontario.

How many resumes can I expect to see?

Anywhere from 2 to 10, depending on your specific Nanny requirements, timelines, and how many Nannies we have that fit those needs.

What kind of qualifications do the Nannies have?

All of the Nannies we recruit have extensive childcare experience. Individual qualifications vary, but often include ECE certificates, Montessori training, Bachelors of Education, or years and years of experience working with children.

Do you place live-in Nannies?

No. All the Nannies are seeking live-out positions.

I'm looking for a part-time Nanny. Can you help?

We do have part-time Nannies who are available, but they are in high demand at the moment. As a general rule, 2, 3, or 4 full days are more attractive to the Nannies, compared to 5 half-days. If you are looking for just a few hours in the mornings or afternoons, very short shifts, shift work coverage, or split shifts, we are unable to help.

I live outside the areas you currently service. Are you able to help me find a Nanny? Absolutely! Please call one of our Placement Team members at 1-877-214-2828 and they will be able to provide more information.

START YOUR NANNY SEARCH, TODAY.

Speak with one of our team members:

Vancouver: Book a consultation

Calgary: Book a consultation

Toronto: Book a consultation

Ottawa: Book a consultation

Call us at 1-877-214-2828.

Email: info@thenannysolution.ca